Terms of service

 Terms of Service

Effective Date: June 18, 2025
Store Name: Avioraa
Website: https://avioraa.in
Business Type: Individual
Country: India (Bihar)

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 Acceptance of Terms

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By accessing or using this website, you agree to be bound by:

  • These Terms of Service

  • Our Privacy Policy

  • Our Return & Refund Policy

  • Any additional policies or guidelines posted on the website

If you do not agree with any part of these terms, please do not use our Services.

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 Eligibility

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  • You must be 18 years or older to place an order

  • By using this website, you confirm that you meet this age requirement

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 Account Registration

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  • Account creation is mandatory to place an order

  • Guest checkout is not allowed

  • You agree to provide accurate, current, and complete information

  • You are responsible for maintaining the confidentiality of your account

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 Products & Services

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We offer products in the following categories:

  • Home

  • Kitchen

  • Pets

  • Beauty

  • Fitness

  • Sports

  • Storage

  • Health

  • Gardening

  • Gadgets

Important Notes:

  • Product images are for illustration purposes only

  • Minor variations in color, size, or appearance may occur

  • We do not guarantee that all product descriptions are error-free

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 Order Processing & Shipping

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  • Processing Time: 1–2 business days

  • Delivery Time: 5–7 business days after dispatch

  • Shipping Area: India only

Courier Partners:

  • Blue Dart

  • DTDC

  • Delhivery

  • XpressBees

  • Ecom Express

  • Amazon

  • Shadowfax

  • Ekart

Additional Details:

  • Free shipping on orders above ₹500

  • Tracking shared via Email, SMS & Tracking Page

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 Payment Methods

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Payments are processed securely via PhonePe Payment Gateway.

We accept:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Cash on Delivery (COD)

COD Terms:

  • Phone verification required

  • No additional COD charges

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 Returns, Refunds & Exchanges

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  • Return Window: Within 7 days of delivery

  • Items must be unused, undamaged & in original packaging

  • Unboxing video is mandatory for any return, refund, or exchange

Return Fee:

  • ₹100 (borne by the customer)

Refunds:

  • Processed after approval

  • Mode of refund will be confirmed at the time of approval

Exchanges:

  • Allowed only for wrong or damaged items

  • Unboxing video required

Non-Returnable Items:

  • Personal care products

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 Order Cancellations

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  • Orders can be cancelled before shipment only

  • To cancel, contact us with your order number via email or WhatsApp

  • Once shipped, cancellation is not possible

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 Intellectual Property

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All content on this website, including:

  • Text

  • Images

  • Graphics

  • Logos

  • Product descriptions

is the exclusive property of Avioraa and protected under Indian copyright laws.

Unauthorized use, copying, or reproduction is strictly prohibited.

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 Prohibited Uses

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You agree not to:

  • Use the website for illegal or unauthorized purposes

  • Disrupt or interfere with website functionality or servers

  • Violate any applicable laws or third-party rights

  • Copy, modify, or distribute website content without permission

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 Limitation of Liability

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Avioraa shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Delays caused by courier partners or external factors

  • Minor color, size, or design variations

Maximum liability is limited to the amount paid for the product.

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 Changes to Terms

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  • We reserve the right to update or modify these Terms at any time

  • Changes will be posted on this page with a revised effective date

  • Continued use of the website implies acceptance of updated terms

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 Governing Law & Jurisdiction

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  • These Terms are governed by the laws of India

  • Any disputes shall fall under the jurisdiction of Bhagalpur, Bihar courts

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 Contact Us

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For questions or support, contact us:

Bhagalpur, Bihar – 812006

Avioraa

Support Email: Available Soon
Phone: Available Soon
Support Days: Monday to Saturday
Timing: 10:00 AM – 6:00 PM