Privacy policy

Privacy Policy

Last Updated: June 18, 2025

Avioraa (“we”, “our”, “us”) operates this website and online store to provide customers with a smooth and secure shopping experience. Our store is powered by Shopify, which enables us to sell our products and services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, interact with, or make a purchase from our Services.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern matters related to personal information.

By accessing or using our Services, you agree to the practices described in this policy.

───────────────

Personal Information We Collect

───────────────

Depending on how you interact with our Services, we may collect the following information:

Contact Information

  • Full name

  • Shipping and billing address

  • Phone number

  • Email address

Payment & Financial Information

  • UPI details

  • Card or payment gateway data

  • Transaction history
    (Payment data is processed securely via third-party gateways)

Account Information

  • Login credentials

  • Preferences and settings

Order Information

  • Products viewed or purchased

  • Order status, returns, exchanges, or cancellations

Communication Records

  • Emails, WhatsApp messages, and customer support interactions

Device & Usage Information

  • IP address

  • Browser and device type

  • Cookies and interaction logs

───────────────

 Sources of Personal Information

───────────────

We collect personal information:

  • Directly from you when you place an order or contact us

  • Automatically through cookies and device data

  • From service providers (payment gateways, courier partners)

  • From marketing and advertising partners

───────────────

 How We Use Your Information

───────────────

 Providing & Improving Services

  • Process orders and payments

  • Manage customer accounts

  • Deliver products and handle returns

  • Improve website functionality and performance

  Marketing & Promotions

  • Send offers, updates, or promotions via email or WhatsApp

  • Display personalized ads based on browsing behavior

 Security & Fraud Prevention

  • Detect suspicious or fraudulent activity

  • Protect customer accounts and transactions

 Customer Support

  • Respond to inquiries

  • Resolve order or delivery issues

 Legal & Compliance

  • Comply with legal obligations

  • Enforce our policies and terms

───────────────

 Sharing of Personal Information

───────────────

We may share your data with:

  • Shopify (our ecommerce platform)

  • Payment partners for secure transaction processing

  • Shipping companies (Blue Dart, Delhivery, DTDC, XpressBees, etc.)

  • Advertising & analytics partners

  • Legal or regulatory authorities when required

  • During business restructuring, sale, or merger

We do not sell your personal data.

───────────────

 Relationship with Shopify

───────────────

Our store is hosted on Shopify. Shopify may collect and process your personal information to operate and improve its platform.

You can learn more about Shopify’s privacy practices here:
👉 https://privacy.shopify.com/en

───────────────

 Third-Party Websites & Social Media

───────────────

Our Services may include links to third-party websites or social media platforms. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

───────────────

 Children’s Privacy

───────────────

  • Our Services are not intended for individuals under 18 years of age

  • We do not knowingly collect data from minors

  • If a child has shared personal data, guardians may contact us for deletion

───────────────

 Data Security & Retention

───────────────

  • We use reasonable security measures to protect your data

  • However, no system is 100% secure

We retain personal information:

  • As long as your account remains active

  • To complete transactions

  • To meet legal, tax, or regulatory requirements

Please avoid sharing sensitive information via unsecured channels.

───────────────

 Your Rights & Choices

───────────────

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Opt out of marketing communications

  • Restrict certain data sharing

To exercise your rights, contact us directly or visit:
 Shopify Privacy Portal

Identity verification may be required.

───────────────

 Complaints & Appeals

───────────────

If you have any concerns about data handling:

  • Contact us directly first

  • You may also approach your local data protection authority, where applicable

───────────────

 International Data Transfers

───────────────

Your information may be transferred and stored outside your country.
For EU/UK users, we rely on Standard Contractual Clauses or similar safeguards.

───────────────

 Changes to This Policy

───────────────

We may update this Privacy Policy from time to time.
Any changes will be posted here with an updated “Last Updated” date.

───────────────

 Contact Us

───────────────

If you have questions about this Privacy Policy, contact us:

Avioraa
Bhagalpur, Bihar – 812006
Support Email: Available soon
Phone: Available Soon